Customer Account Coordinator

International Paper; Greensboro (NC); On-site; USD 48,000 - 64,000; Full time

Job summary

International Paper in Greensboro, NC seeks a Customer Account Coordinator to respond to inquiries, receive and process customer orders for offset printing, ensure artwork files and job specifications are accurate, and enter orders into SAP (Kiwi). You will coordinate project timelines with production and shipping, and communicate status and delivery updates to customers.

This role supports sales with administrative and customer support, provides quotes, reviews estimates and pricing, and

Qualifications

• Respond to customer enquiries.
• Receive and process orders for offset printing and related services.
• Ensure artwork files and job specifications are accurate.
• Enter orders into SAP (Kiwi).
• Coordinate project timelines with production and shipping.
• Communicate production status, schedule changes, and delivery updates to customers.
• Generate work orders and production documentation.
• Assist customers with product selection, paper choices, and printing methods.
• Provide quotes and review estimates and pricing information.
• Resolve customer concerns, quality issues, and delivery challenges professionally and promptly.
• Monitor project progress to ensure deadlines, quality standards, and customer expectations are met.
• Maintain accurate customer records and job files.
• Support sales by providing administrative and customer support.
• Identify opportunities for additional products and services.
• Ensure compliance with company quality, safety, and operational procedures.
• Performs general administrative tasks and other tasks as assigned.

Responsibilities

• Respond to internal and external customer enquiries.
• Receive and process orders for offset printing and related services.
• Ensure artwork files and job specifications are accurate and complete.
• Enter orders into SAP (Kiwi).
• Coordinate project timelines with production and shipping departments.
• Communicate production status, schedule changes, and delivery updates to customers.
• Generate work orders and production documentation.
• Assist customers with product selection, paper choices, and printing methods.
• Provide quotes and review estimates and pricing information.
• Resolve customer concerns, quality issues, and delivery challenges professionally and promptly.
• Monitor project progress to ensure deadlines, quality standards, and customer expectations are met.
• Maintain accurate customer records and job files.
• Support sales by providing administrative and customer support.
• Identify opportunities for additional products and services.
• Ensure compliance with company quality, safety, and operational procedures.
• Performs general administrative tasks and other tasks as assigned.

Skills

Customer service

Verbal and written communication

Organizational skills

Ability to manage multiple projects in

Education

High school diploma or GED

Tools

SAP (Kiwi)

Job description

Position Title

Customer Account Coordinator

Pay Rate

$48,300 - $64,400 CORE 4

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift

Salaried Full-Time

Physical Location

Greensboro, NC

The Job You Will Perform

• Respond to internal and external customer enquiries.
• Receive and process customer orders for offset printing and related services.
• Ensure artwork files and job specifications are accurate and complete.
• Enter orders into the company's management information system SAP (Kiwi)
• Coordinate project timelines with production and shipping departments.
• Communicate production status, schedule changes, and delivery updates to customers.
• Generate work orders and production documentation.
• Assist customers with product selection, paper choices, and printing methods.
• Provide quotes and review estimates and pricing information.
• Resolve customer concerns, quality issues, and delivery challenges professionally and promptly.
• Monitor project progress to ensure deadlines, quality standards, and customer expectations are met.
• Maintain accurate customer records and job files.
• Support sales by providing administrative and customer support.
• Identify opportunities for additional products and services.
• Ensure compliance with company quality, safety, and operational procedures.
• Performs general administrative tasks and other tasks as assigned.

The Skills You Will Bring

• Strong customer service and relationship building skills
• Excellent verbal and written communication skills
• Strong organizational skills
• Ability to manage multiple projects in fast paced environment
• Preferred SAP (Kiwi) experience
• High school diploma or GED

About Us

The Benefits You Will Enjoy

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets

The Career You Will Build

Leadership training, promotional opportunities

The Impact You Will Make

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join

International Paper (NYSE: IP; LSE: IPC) creates sustainable packaging solutions that enable our customers, teammates and shareowners to thrive in an ever-changing world. We are a leader in corrugated packaging, partnering with customers across industries to protect what matters most, strengthen supply chains and create lasting value. Learn more at internationalpaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] or [phone].