Customer Account Coordinator

International Paper; Holly Springs (NC); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Flexible Spending Accounts

401(k)

Paid Time Off

Tuition Reimbursement

Student Loan Repayment

Voluntary Benefits

Job summary

International Paper in Holly Springs, NC is seeking a Customer Account Coordinator to communicate with customers, enter orders, and support Sales, Manufacturing, and shipping to ensure on-time deliveries. You will manage multiple small-to-mid size accounts and act as primary contact by phone, email, and in person.

The role requires a high school diploma and preferred experience in manufacturing and data-entry; knowledge of KIWI system is beneficial.

Qualifications

• High school diploma or GED.
• Preferred experience working in a manufacturing environment.
• Preferred computer data-entry experience.
• Preferred experience in the corrugate box industry.
• Five years of customer relations experience preferred; 1+ years industry specific experience a plus.
• Action Oriented
• Being Resilient
• Customer Focus
• Instills Trust

Responsibilities

• Communicate with customers, estimate and enter orders, and support Sales, Manufacturing and shipping operations; works with production staff to achieve on-time deliveries.
• Handle multiple accounts of small to medium customers with high complexity.
• Take customer orders directly from customers or account managers.
• Place orders for materials and supplies to be used in production.
• Communicate order status, quotations, changes and confirmations, and address complaints or questions.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Work with production staff and KIWI system to achieve on-time deliveries.
• Serve as primary contact for customer inquiries via phone, email, and in-person interactions.

Skills

Customer relations

Data entry

Manufacturing experience

Corrugate industry

Account management

Education

High school diploma or GED

Job description

Job Description

Position Title:

Customer Account Coordinator

Pay Rate:

$48,300 - $64,400

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift:

Salaried Full-Time

Physical Location:

301 Thomas Mill Road

Holly Springs, NC 27540

The Job You Will Perform:

• Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries;
• Responsible for multiple accounts of small to medium customers with high complexity.
• Take customer orders either directly from customers or account managers.
• Place orders on a timely basis for purchases of materials and supplies to be used in production.
• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Work with production staff and utilize KIWI system to achieve on-time customer deliveries.
• Serve as the primary point of contact for customer inquiries, concerns, and complaints through phone, email, and in-person interactions.
• Communicate order status, delivery updates, and potential issues proactively to customers and stakeholders.
• Process customer credits, adjustments, and related documentation in accordance with company procedures.
• Maintain accurate customer records, databases, and ERP/MRP systems to ensure data integrity.
• Partner closely with Sales, Production, Design, and other functional teams to support customer requirements and business objectives.

The Qualifications, Skills and Knowledge You Will Bring:

• High school diploma or GED
• Preferred experience working in a manufacturing environment
• Preferred computer data-entry experience
• Preferred experience in the corrugate box industry
• Five years of customer relations experience preferred; 1+ years industry specific experience a plus.
• Action Oriented
• Being Resilient
• Customer Focus
• Instills Trust

About Us

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets

The Career You Will Build:

Leadership training, promotional opportunities

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join:

International Paper (NYSE: IP; LSE: IPC) creates sustainable packaging solutions that enable our customers, teammates and shareowners to thrive in an ever-changing world. We are a leader in corrugated packaging, partnering with customers across industries to protect what matters most, strengthen supply chains and create lasting value. Learn more at internationalpaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] or [phone].

Job Identification

2004169

Job Schedule

Full time