Customer Account Coordinator

International Paper; Lynchburg (VA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

401(k)

Paid time off

Tuition reimbursement assistance

Job summary

International Paper in Lynchburg, VA seeks a Customer Account Coordinator to manage orders and customer relationships, coordinating with Sales, Manufacturing and Shipping to ensure on-time deliveries.

You will estimate and enter orders, work with production using the KIWI system, and maintain customer data while communicating status, quotes and changes with accuracy. This is a full-time, salaried role at IP.

Qualifications

• High school diploma or GED required.
• Preferred experience in a manufacturing environment.
• Experience using an ERP system to manage customer and order data.
• Experience in the corrugated box industry preferred.
• Minimum two years of customer relations experience; industry-specific preferred.
• Strong written and verbal communication skills.
• Strong basic math skills.
• Action oriented.
• Resilient.
• Customer-focused.
• Instills trust.

Responsibilities

• Communicate with customers, estimate and enter orders, and support sales, manufacturing and shipping to ensure on-time deliveries.
• Take customer orders directly from customers or account managers.
• Place orders on a timely basis for purchases of materials and supplies used in production.
• Communicate with customers regarding order status, quotations, order changes and confirmations, and inquiries.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Work with production staff using the KIWI system to meet delivery deadlines.

Skills

Communication skills

Customer focus

Math skills

Action oriented

Resilience

Instills trust

Customer relations

ERP experience

Manufacturing environment

KIWI system

Education

High school diploma or GED

Tools

ERP system

Job description

Position Title

Customer Account Coordinator

Job Description

Customer Account Coordinator

Pay Rate

$48,300 - $64,400

Category/Shift

Salaried, Non-Exempt

Full-Time

Physical Location

Lynchburg, VA

The Job You Will Perform

• Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity.
• Take customer orders either directly from customers or account managers.
• Place orders on a timely basis for purchases of materials and supplies to be used in production.
• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Work with production staff and utilize KIWI system to achieve on-time customer deliveries.

The Skills You Will Bring

• High school diploma or GED
• Preferred experience working in a manufacturing environment
• Preferred experience utilizing an ERP system to manage customer and/or order information
• Preferred experience in the corrugated box industry
• Minimum of two years of customer relations experience; preferably 1+ years industry specific customer relations experience
• Strong professional communication skills, both written and verbal
• Strong basic math skills
• Action Oriented
• Being Resilient
• Customer Focus
• Instills Trust

The Benefits You Will Enjoy

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.

The Career You Will Build

Promotional opportunities within a global company

The Impact You Will Make

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture.

The Company You Will Join

International Paper (NYSE: IP; LSE: IPC) creates sustainable packaging solutions that enable our customers, teammates and shareowners to thrive in an ever-changing world. We are a leader in corrugated packaging, partnering with customers across industries to protect what matters most, strengthen supply chains and create lasting value. Learn more at internationalpaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] or [phone].