Customer Account Liaison — On-Time Orders

International Paper; Holly Springs (NC); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Flexible Spending Accounts

401(k)

Paid Time Off

Tuition Reimbursement

Student Loan Repayment

Voluntary Benefits

Job summary

International Paper in Holly Springs, NC is seeking a Customer Account Coordinator to communicate with customers, enter orders, and support Sales, Manufacturing, and shipping to ensure on-time deliveries. You will manage multiple small-to-mid size accounts and act as primary contact by phone, email, and in person.

The role requires a high school diploma and preferred experience in manufacturing and data-entry; knowledge of KIWI system is beneficial.

Qualifications

• High school diploma or GED.
• Preferred experience working in a manufacturing environment.
• Preferred computer data-entry experience.
• Preferred experience in the corrugate box industry.
• Five years of customer relations experience preferred; 1+ years industry specific experience a plus.
• Action Oriented
• Being Resilient
• Customer Focus
• Instills Trust

Responsibilities

• Communicate with customers, estimate and enter orders, and support Sales, Manufacturing and shipping operations; works with production staff to achieve on-time deliveries.
• Handle multiple accounts of small to medium customers with high complexity.
• Take customer orders directly from customers or account managers.
• Place orders for materials and supplies to be used in production.
• Communicate order status, quotations, changes and confirmations, and address complaints or questions.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Work with production staff and KIWI system to achieve on-time deliveries.
• Serve as primary contact for customer inquiries via phone, email, and in-person interactions.

Skills

Customer relations

Data entry

Manufacturing experience

Corrugate industry

Account management

Education

High school diploma or GED

Job description

International Paper in Holly Springs, NC is seeking a Customer Account Coordinator to communicate with customers, enter orders, and support Sales, Manufacturing, and shipping to ensure on-time deliveries. You will manage multiple small-to-mid size accounts and act as primary contact by phone, email, and in person.

The role requires a high school diploma and preferred experience in manufacturing and data-entry; knowledge of KIWI system is beneficial.