Principal Technical Writer - Onboarding & User Journey

Elastic; United States; Hybride; USD 128 000 - 203 000; Plein temps

Avantages offerts par ce poste

Stock program

401k with match

Healthcare coverage

Flexible locations

Generous vacation

Volunteer days

Parental leave

Résumé du poste

Elastic is seeking a Principal Technical Writer to lead onboarding content strategy and craft a narrative-driven experience guiding users from first visit to deployment. You will collaborate with SSC, product, and documentation to convert technical capability into user success.

The role emphasizes narrative architecture of the user journey, aligning multiple teams, and driving trial-to-paid conversion through effective onboarding content.

Qualifications

• 7+ years of relevant experience in technical writing or onboarding.
• Experience in onboarding or user journey design.
• Cross-functional leadership across product, engineering, and field.
• Data-driven mindset using analytics, UXR, and support data.
• Collaborative in large, distributed organizations.

Responsabilités

• Drive the onboarding content strategy and define a cohesive narrative for user learning.
• Align Field, Product, and Docs as a central point of contact and ensure high-quality content output.
• Design user-focused onboarding flows highlighting best practices and clear next steps.
• Measure and iterate using user research and telemetry to reduce churn and accelerate time-to-first-value.

Connaissances

Experience in technical writing

Onboarding

User journey design

Cross-functional leadership

Narrative writing

Data-driven

Collaborative

Customer onboarding

Description du poste

Elastic is seeking a Principal Technical Writer to lead onboarding content strategy and craft a narrative-driven experience guiding users from first visit to deployment. You will collaborate with SSC, product, and documentation to convert technical capability into user success.

The role emphasizes narrative architecture of the user journey, aligning multiple teams, and driving trial-to-paid conversion through effective onboarding content.