Principal Technical Writer - Onboarding Experience

Elastic; Pennsylvania; Híbrido; USD 128 000 - 203 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay based on work

Health coverage for you and family

Flexible locations and schedules

Generous vacation days

Matching donations up to $2000

Volunteer hours up to 40 per year

16 weeks parental leave

Resumo da oferta

Elastic, the Search AI Company, seeks a Principal Technical Writer to lead onboarding content strategy and write cohesive, narrative-driven onboarding materials. You will partner with SSC, product, and documentation to guide trial-to-paid conversion and define the user journey from setup to advanced usage.

You will shape the new-user experience, aligning field, product, and docs while turning technical capabilities into user success through clear, actionable content.

Qualificações

• 7+ years of relevant experience in technical writing or onboarding.
• Experience leading cross-functional initiatives across product, engineering, and sales/field.
• Proven ability to craft cohesive, narrative-driven content for complex products.
• Data-driven with analytics, UXR, and support data to inform documentation decisions.
• Experience with self-service cloud products and guiding customers from onboarding to adoption.

Responsabilidades

• Drive onboarding content strategy and define a cohesive narrative from first visit to deployment.
• Align Field, Product, and Docs as a central point of contact for stakeholders.
• Design user-focused onboarding flows highlighting best practices, troubleshooting, and next steps.
• Measure and iterate using user research, support data, and telemetry to reduce churn and accelerate time-to-value.

Conhecimentos

Technical writing

Onboarding design

Cross-functional leadership

Narrative skills

Data-driven

Developer-focused

Collaboration

Descrição da oferta de emprego

Elastic, the Search AI Company, seeks a Principal Technical Writer to lead onboarding content strategy and write cohesive, narrative-driven onboarding materials. You will partner with SSC, product, and documentation to guide trial-to-paid conversion and define the user journey from setup to advanced usage.

You will shape the new-user experience, aligning field, product, and docs while turning technical capabilities into user success through clear, actionable content.