Principal Technical Writer: Customer Onboarding Lead

Elastic; Denver (CO); Remote; USD 128,000 - 203,000; Full time

Benefits offered by this job

Health coverage for you and family

Flexible locations and schedules

Generous vacation days

Donation matching

Volunteer time

Parental leave (16 weeks)

Stock program and 401k match

Job summary

Elastic is seeking a Principal Technical Writer to lead the strategy and execution of onboarding content, turning complex product usage into a guided, narrative experience that accelerates time-to-value. You’ll partner with SSC, Product, and Docs to ensure onboarding supports trial-to-paid conversion and a seamless user journey.

You’ll shape the new-user experience, champion documentation quality, and collaborate across a distributed team to deliver impactful content at scale.

Qualifications

• 7+ years in technical writing or onboarding for cloud products.
• Experience in onboarding or user-journey design.
• Cross-functional leadership across product, engineering, and field.
• Data-driven using analytics, UX research, and support data.

Responsibilities

• Define onboarding content strategy and narrative.
• Align Field, Product, and Docs across teams.
• Design user-focused onboarding flows and best practices.
• Measure impact and reduce churn with content iterations.

Skills

Onboarding strategy

Narrative writing

Cross-functional leadership

Data-driven mindset

Customer knowledge

Job description

Elastic is seeking a Principal Technical Writer to lead the strategy and execution of onboarding content, turning complex product usage into a guided, narrative experience that accelerates time-to-value. You’ll partner with SSC, Product, and Docs to ensure onboarding supports trial-to-paid conversion and a seamless user journey.

You’ll shape the new-user experience, champion documentation quality, and collaborate across a distributed team to deliver impactful content at scale.