Premium Vehicle Delivery & Guest Experience Specialist

Avis Budget Group; Norfolk (VA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Bi‑weekly hourly wage

On‑the‑job training

Paid time off

Medical, dental and other insurance

401(k)

Employee discounts

Job summary

Avis Budget Group is seeking an On‑Site Customer Experience Specialist in Norfolk, VA. Earn $15.50/hour with an incentive program that can add up to $5 per hour for delivering exceptional service.

Role focuses on premium, personalized service across doorstep deliveries, airport arrivals, and rental handoffs. Ideal candidates have at least 1 year in customer service, strong communication, and comfort with mobile devices.

Qualifications

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable using various mobile devices.
• Must be 18 years of age and legally authorized to work in the United States.
• Ability to lift up to 50 pounds, and to work outdoors in all weather conditions.
• On-site requirement: this position cannot be performed remotely.

Responsibilities

• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction.
• Provide a premium customer experience by delivering vehicles directly to customers.
• Collaborate with team members to coordinate timely vehicle delivery and collection.
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics and meetings.
• Greet customers upon arrival, open vehicle doors, assist with luggage, and provide a vehicle overview.

Skills

Customer service

Communication skills

Driver's license

Tech-savvy

Outdoor work

Job description

Avis Budget Group is seeking an On‑Site Customer Experience Specialist in Norfolk, VA. Earn $15.50/hour with an incentive program that can add up to $5 per hour for delivering exceptional service.

Role focuses on premium, personalized service across doorstep deliveries, airport arrivals, and rental handoffs. Ideal candidates have at least 1 year in customer service, strong communication, and comfort with mobile devices.