Premium Vehicle Delivery & Guest Experience Specialist

Avis Budget Group; Massachusetts; Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bi-weekly hourly wage (New York and PR

On-the-job training

Paid time off

Medical, Dental and Other Insurance

401k retirement benefits

Employee discounts on rentals and car购

Descripción de la vacante

Avis Budget Group is hiring an On-site First Customer Experience Specialist in Norfolk, VA to deliver premium service at vehicle handover. You will greet customers, deliver vehicles, assist with luggage, and confirm logistics across channels to ensure flawless experiences.

The role emphasizes professionalism, strong communication, and adaptability in a fast-paced rental environment. Training, benefits, and an incentive program apply.

Formación

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable using mobile devices.

Responsabilidades

• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction
• Provide a premium customer experience by delivering vehicles directly to customers
• Collaborate with team members and management to coordinate timely vehicle delivery and collection
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle

Conocimientos

Customer service

Hospitality

Communication

Multitasking

Professionalism

Driving

Herramientas

Smartphone apps

Descripción del empleo

Avis Budget Group is hiring an On-site First Customer Experience Specialist in Norfolk, VA to deliver premium service at vehicle handover. You will greet customers, deliver vehicles, assist with luggage, and confirm logistics across channels to ensure flawless experiences.

The role emphasizes professionalism, strong communication, and adaptability in a fast-paced rental environment. Training, benefits, and an incentive program apply.