Premium Vehicle Delivery & Customer Experience Specialist

United States 1 AB Car Rental Services, Inc; Tampa (FL); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

On-the-job training

Paid time off

Medical insurance

Dental insurance

401k

Job summary

Avis Budget Group is seeking an Avis First Customer Experience Specialist in Tampa to deliver premium, personalized service from doorstep deliveries to airport arrivals. The role offers $16.00 per hour plus an incentive program that can add up to $5.00 per hour, rewarding exceptional customer service.

On-site role requiring a valid driver’s license, ability to lift up to 50 pounds, and flexibility to work evenings, weekends, and holidays.

Qualifications

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable using mobile devices.
• Must be 18 years of age and legally authorized to work in the United States.

Responsibilities

• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction.
• Provide a premium customer experience by delivering vehicles directly to customers.
• Collaborate with team members and management to coordinate timely vehicle delivery and collection.
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations.
• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle.

Skills

Customer service

Communication

Driver's license

Job description

Avis Budget Group is seeking an Avis First Customer Experience Specialist in Tampa to deliver premium, personalized service from doorstep deliveries to airport arrivals. The role offers $16.00 per hour plus an incentive program that can add up to $5.00 per hour, rewarding exceptional customer service.

On-site role requiring a valid driver’s license, ability to lift up to 50 pounds, and flexibility to work evenings, weekends, and holidays.