Premium Vehicle Delivery & Guest Experience Specialist

Avis First; Newark (NJ); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

On-the-job training

Paid time off

Insurance (medical, dental, etc.)

401k retirement plan

Employee discounts

Job summary

Avis Budget Group is seeking an Avis First Customer Experience Specialist in Newark, NJ. You will deliver a premium, personalized service from delivery to collection, ensuring every interaction is warm and flawless.

Ideal candidates have at least 1 year in customer service, strong communication skills, and comfort with mobile tech. The role requires an on-site presence and the ability to work outdoors in all weather, with competitive benefits and incentives.

Qualifications

• Minimum 1 year of customer service experience.
• Excellent verbal and written communication.
• Valid driver’s license and 18+ to work in the United States.
• Ability to work outdoors in all weather conditions.

Responsibilities

• Deliver best-in-class, personalized service from delivery to collection.
• Communicate logistics and special requests via phone, text, email, and app.
• Greet customers, assist with luggage, and overview the rental vehicle.
• Coordinate timely vehicle delivery with team members and management.

Skills

Customer service

Communication skills

Tech proficiency

Professional demeanor

Job description

Avis Budget Group is seeking an Avis First Customer Experience Specialist in Newark, NJ. You will deliver a premium, personalized service from delivery to collection, ensuring every interaction is warm and flawless.

Ideal candidates have at least 1 year in customer service, strong communication skills, and comfort with mobile tech. The role requires an on-site presence and the ability to work outdoors in all weather, with competitive benefits and incentives.