Premium Vehicle Delivery & Guest Experience Specialist

avisbudget; San Francisco (CA); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

On-the-job training

Paid time off

Medical insurance

Dental insurance

Transit benefit

401(k)

Employee discounts

Job summary

Avis Budget Group in San Francisco is seeking an Avis First Customer Experience Specialist to deliver premium, personalized service during vehicle deliveries and airport arrivals. This on-site role requires a friendly, detail-oriented approach and at least 1 year in customer service.

Base pay is $22.54 per hour, with an incentive program that can add up to $5 more per hour. Benefits include training, paid time off, health coverage, retirement plans, and employee discounts.

Qualifications

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.

Responsibilities

• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction.
• Provide a premium customer experience by delivering vehicles directly to customers.
• Collaborate with team members and management to coordinate timely vehicle delivery and collection.
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations.
• Greet customers upon arrival, assist with luggage, and provide an overview of the rental vehicle.

Skills

Customer service

Communication skills

Driver's License

Job description

Avis Budget Group in San Francisco is seeking an Avis First Customer Experience Specialist to deliver premium, personalized service during vehicle deliveries and airport arrivals. This on-site role requires a friendly, detail-oriented approach and at least 1 year in customer service.

Base pay is $22.54 per hour, with an incentive program that can add up to $5 more per hour. Benefits include training, paid time off, health coverage, retirement plans, and employee discounts.