Premium Car Delivery & Guest Experience Specialist

United States 1 AB Car Rental Services, Inc; Fort Lauderdale (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

On-the-job training

Paid time off

Medical, Dental and Other Insurance

Flexible spending account for transit/

Retirement benefits (401k)

Employee discounts

Job summary

Avis Budget Group in Fort Lauderdale, FL is seeking an Avis First Customer Experience Specialist. Earn $15.00/hour with up to $5/hour incentive for exceptional service.

On-site role delivering a premium, personalized rental experience from doorstep to airport arrivals. Requirements include at least 1 year in customer service, a valid driver's license, and the ability to operate in a fast-paced, detail-oriented environment.

Qualifications

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable using various mobile devices.
• Valid Driver’s License.
• Must be 18 years of age and legally authorized to work in the United States.
• Ability to work in a fast-paced environment with strong multitasking and organizational skills.
• Willingness to work outdoors in all weather conditions.
• On-site requirement: this position requires regular, on-site presence and cannot be performed remotely.
• Ability to lift up to 50 pounds, sit/stand/walk/drive as needed in all weather conditions.

Responsibilities

• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction
• Provide a premium customer experience by delivering vehicles directly to customers
• Collaborate with team members and management to coordinate timely vehicle delivery and collection
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle

Skills

Customer service

Job description

Avis Budget Group in Fort Lauderdale, FL is seeking an Avis First Customer Experience Specialist. Earn $15.00/hour with up to $5/hour incentive for exceptional service.

On-site role delivering a premium, personalized rental experience from doorstep to airport arrivals. Requirements include at least 1 year in customer service, a valid driver's license, and the ability to operate in a fast-paced, detail-oriented environment.