Premium Vehicle Delivery & Guest Experience Specialist

Avis Budget Group; Dallas (TX); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

On-the-job training

Paid time off

Medical & Dental insurance

Transportation/parking FSA

401k retirement

Employee discounts

Job summary

Avis Budget Group is seeking an Avis First Customer Experience Specialist in the Dallas area to deliver premium, personalized service from doorstep delivery to airport arrivals. You’ll ensure flawless interactions, handle logistics, and make every rental memorable.

The role emphasizes strong communication, a customer-focused mindset, and the ability to thrive in a fast-paced environment. On-site work is required; incentives can boost hourly earnings.

Qualifications

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.
• Must be 18 years of age and legally authorized to work in the United States.
• On-site presence required; outdoor work in various weather conditions.

Responsibilities

• Act as the front-line customer experience specialist for Avis First customers from delivery to collection.
• Deliver vehicles directly to customers and ensure a premium, personalized experience.
• Coordinate timely vehicle delivery and collection with team members and management.
• Maintain proactive communication with premium customers via phone, text, email and app.
• Greet customers, assist with luggage, and provide an overview of the rental vehicle.

Skills

Customer service

Communication

Multitasking

Driving

Reliability

Flexible hours

Job description

Avis Budget Group is seeking an Avis First Customer Experience Specialist in the Dallas area to deliver premium, personalized service from doorstep delivery to airport arrivals. You’ll ensure flawless interactions, handle logistics, and make every rental memorable.

The role emphasizes strong communication, a customer-focused mindset, and the ability to thrive in a fast-paced environment. On-site work is required; incentives can boost hourly earnings.