Premium Vehicle Delivery Concierge

United States 1 AB Car Rental Services, Inc; United States; On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

On-the-job training

Paid time off

Medical, Dental and Other Insurance

401k retirement plan

Employee discounts on car rental and購入

Job summary

Avis Budget Group is hiring an Avis First Customer Experience Specialist to deliver premium, personalized service and oversee on-site vehicle deliveries for customers. You’ll act as the face of first-class service from doorstep deliveries to airport arrivals.

Requirements include 1 year of customer service experience, strong communication, and the ability to work outdoors in all weather. The role emphasizes reliability, professionalism, and the ability to manage multiple tasks in a fast-paced

Qualifications

• Minimum 1 year experience in a customer service role.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable using various mobile devices.
• Valid Driver's License.
• Must be 18 years of age and legally authorized to work in the United States.
• Ability to work in a fast-paced environment with strong multitasking and organizational skills.
• Flexibility to work various hours not limited to evenings, weekends and holidays.
• Willingness to work outdoors in all weather conditions.

Responsibilities

• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction
• Provide a premium customer experience by delivering vehicles directly to customers
• Collaborate with team members and management to coordinate timely vehicle delivery and collection
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle

Skills

Customer service

Communication skills

Mobile device proficiency

Valid driver’s license

Attention to detail

Multitasking

Organizational skills

Teamwork

Job description

Avis Budget Group is hiring an Avis First Customer Experience Specialist to deliver premium, personalized service and oversee on-site vehicle deliveries for customers. You’ll act as the face of first-class service from doorstep deliveries to airport arrivals.

Requirements include 1 year of customer service experience, strong communication, and the ability to work outdoors in all weather. The role emphasizes reliability, professionalism, and the ability to manage multiple tasks in a fast-paced