Concierge Customer Experience Specialist (On-Site)

Avis Budget Group; Dallas (TX); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Bi-weekly hourly wage

On-the-job training

Paid time off

Medical, Dental and Other Insurance

Flexible spending account opportunity

401k

Employee discounts

Job summary

Avis Budget Group is seeking an Avis First Customer Experience Specialist in Dallas, TX. The role centers on delivering premium, personalized service for vehicle deliveries and pickups, ensuring every touchpoint is welcoming and seamless.

You will communicate proactively with premium customers, coordinate logistics, and support a fast-paced service environment. An on-site position requiring attention to detail and strong people skills.

Qualifications

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.

Responsibilities

• You will act as the front-line customer experience specialist for our valued Avis First customers, ensuring a seamless, personalized experience from delivery to collection.
• You’ll be responsible for clear communication, smooth logistics, and delivering premium customer experience at every step.
• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction.
• Provide a premium customer experience by delivering vehicles directly to customers.
• Collaborate with team members and management to coordinate timely vehicle delivery and collection.

Skills

Customer service

Communication

Technology proficiency

Job description

Avis Budget Group is seeking an Avis First Customer Experience Specialist in Dallas, TX. The role centers on delivering premium, personalized service for vehicle deliveries and pickups, ensuring every touchpoint is welcoming and seamless.

You will communicate proactively with premium customers, coordinate logistics, and support a fast-paced service environment. An on-site position requiring attention to detail and strong people skills.