Premium Vehicle Delivery & Guest Experience Specialist

United States 1 AB Car Rental Services, Inc; United States; On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Bi-weekly wage (New York and Puerto R)

On-the-job training

Paid time off

Medical, Dental and other Insurance

Flexible spending account for transit/

401k retirement plan

Employee discounts on car rentals

Job summary

Avis Budget Group is seeking an Avis First Customer Experience Specialist in the United States to deliver premium, personalized service and vehicle deliveries that elevate the rental experience. You will greet customers, assist with luggage, explain features, and ensure flawless interactions, whether at the doorstep or airport.

This on-site role requires strong multitasking, reliability, and a customer-centric attitude.

Qualifications

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
• Strong verbal and written communication skills.
• Professional, friendly demeanor with a focus on customer satisfaction.

Responsibilities

• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction.
• Provide a premium customer experience by delivering vehicles directly to customers.
• Collaborate with team members and management to coordinate timely vehicle delivery and collection.
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations.

Skills

Customer service

Hospitality

Communication

Phone & email follow-up

Tech savvy

Tools

Mobile devices

Job description

Avis Budget Group is seeking an Avis First Customer Experience Specialist in the United States to deliver premium, personalized service and vehicle deliveries that elevate the rental experience. You will greet customers, assist with luggage, explain features, and ensure flawless interactions, whether at the doorstep or airport.

This on-site role requires strong multitasking, reliability, and a customer-centric attitude.