Premium Client Experience & Vehicle Delivery Specialist

United States 1 AB Car Rental Services; Arlington (VA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

On‑the‑job training

Paid time off

Medical, Dental and Other Insurance

Flexible spending account for transit/

Retirement benefits (401k)

Employee discounts on rentals and car買

Job summary

Avis Budget Group is seeking an Avis First Customer Experience Specialist in Arlington, VA. Earn $19.00/hour with an incentive program that can add up to $5 more per hour, delivering a premium, personalized service to customers at their doorstep, airport arrivals, and during vehicle handoffs.

This role emphasizes face-to-face interactions, attention to detail, and a fast-paced environment. On-site work is required, with benefits and opportunities for advancement within the Avis Budget Group

Qualifications

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable using various mobile devices.
• Valid Driver's License.
• Must be 18 years of age and legally authorized to work in the United States.
• Ability to work in a fast-paced environment with strong multitasking and organizational skills.
• Flexibility to work various hours not limited to evenings, weekends and holidays.
• Willingness to work outdoors in all weather conditions.
• On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely.
• Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type.

Responsibilities

• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction.
• Provide a premium customer experience by delivering vehicles directly to customers.
• Collaborate with team members and management to coordinate timely vehicle delivery and collection.
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations.
• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle.

Skills

Customer service

Communication

Verbal and written communication

Driver's license

Attention to detail

Multitasking

Tools

Mobile devices

Job description

Avis Budget Group is seeking an Avis First Customer Experience Specialist in Arlington, VA. Earn $19.00/hour with an incentive program that can add up to $5 more per hour, delivering a premium, personalized service to customers at their doorstep, airport arrivals, and during vehicle handoffs.

This role emphasizes face-to-face interactions, attention to detail, and a fast-paced environment. On-site work is required, with benefits and opportunities for advancement within the Avis Budget Group