Premium Vehicle Delivery & Customer Experience Specialist

United States 1 AB Car Rental Services, Inc; Tampa (FL); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Bi‑weekly hourly wage (New York and Pu

On-the-job training

Paid time off

Medical, Dental and Other Insurance

Flexible spending account opportunity

Retirement benefits (401k)

Employee discounts, including discount

Job summary

Avis Budget Group is seeking an Avis First Customer Experience Specialist in Tampa to deliver premium, personalized service for every rental. You’ll greet customers, arrange doorstep deliveries or airport arrivals, and ensure flawless interactions with a welcoming, professional demeanor.

Ideal candidates have at least 1 year in customer service, strong communication skills, and comfort using mobile devices.

Qualifications

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.

Responsibilities

• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction
• Provide a premium customer experience by delivering vehicles directly to customers
• Collaborate with team members and management to coordinate timely vehicle delivery and collection
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle

Skills

Customer service

Communication skills

Driver's license

Attention to detail

Multitasking

Job description

Avis Budget Group is seeking an Avis First Customer Experience Specialist in Tampa to deliver premium, personalized service for every rental. You’ll greet customers, arrange doorstep deliveries or airport arrivals, and ensure flawless interactions with a welcoming, professional demeanor.

Ideal candidates have at least 1 year in customer service, strong communication skills, and comfort using mobile devices.