Premium Store Experience Specialist

ON.com LLC; Boston (MA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Employee Discount

Vacation (15 days)

Store Closure Holidays

Bonus Potential

Job summary

ON.com LLC in Boston seeks a Store Advisor to be the brand ambassador and primary creator of our premium in-store fan experience. You will master Cloud CX Premium service and the 5 Steps of Service to make every guest feel genuinely welcomed and drive brand loyalty.

Reporting to the Store Leader, you will handle guest interactions with personalized product education, support inventory accuracy, and uphold premium visual standards.

Qualifications

• 1+ years of experience in retail, hospitality, or customer-facing environments.
• Growth mindset and coachable when learning new products or processes.
• Reliable with strict adherence to retail SOPs.
• Strong communication and teamwork.
• Willingness to work nights, weekends, and some holidays.

Responsibilities

• Deliver a premium, individualized in-store experience using Cloud CX philosophy and the 5 Steps of Service.
• Support guest interactions with elevated try-on rituals and personalized product education.
• Execute daily operations with meticulous attention to detail, maintaining premium visuals and inventory accuracy.
• Collaborate with the team to ensure clear communication and seamless shift handoffs.

Skills

Brand ambassador

Customer-facing

Attention to detail

Communication skills

Team player

Reliability

Flexible scheduling

Job description

ON.com LLC in Boston seeks a Store Advisor to be the brand ambassador and primary creator of our premium in-store fan experience. You will master Cloud CX Premium service and the 5 Steps of Service to make every guest feel genuinely welcomed and drive brand loyalty.

Reporting to the Store Leader, you will handle guest interactions with personalized product education, support inventory accuracy, and uphold premium visual standards.