Fan Experience Specialist - Premium Store Service

On; Florida; On-site; USD 18,000 - 25,000; Full time

Job summary

On is seeking a Store Advisor in Florida to deliver a premium, individualized customer experience aligned with our Cloud CX philosophy. Reporting to the Store Leader, you will handle fan inquiries, restock, and maintain a clean, safe store while supporting events that boost fan interactions.

You will thrive in a team that values authenticity, collaboration, and excellence, moving quickly while putting fans at the center of every interaction.

Qualifications

• 1+ years of relevant experience in retail or customer service.
• Understanding of service excellence and ability to engage fans and provide effective solutions.
• Organizational skills and attention to detail.
• Excellent communication and ability to provide constructive feedback to improve store processes.
• Ability to work weekends, evenings and holidays.

Responsibilities

• Deliver a premium, individualized customer experience rooted in our Cloud CX philosophy to create meaningful moments for fans.
• Respond to fan inquiries and resolve issues positively, ensuring a premium shopping experience.
• Assist with unpacking, back-stocking, and organizing deliveries for efficient inventory management.
• Maintain a clean, organized, and safe work environment, adhering to Health & Safety standards.
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow.
• Contribute ideas for in-store events and community engagement to boost fan interactions.

Skills

Customer service

Communication

Attention to detail

Team collaboration

Job description

On is seeking a Store Advisor in Florida to deliver a premium, individualized customer experience aligned with our Cloud CX philosophy. Reporting to the Store Leader, you will handle fan inquiries, restock, and maintain a clean, safe store while supporting events that boost fan interactions.

You will thrive in a team that values authenticity, collaboration, and excellence, moving quickly while putting fans at the center of every interaction.