Premium Store Advisor: Guest Experience Leader

ON.com LLC

McLean (VA)

On-site

USD 26,000 - 28,000

Full time

5 days ago

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Benefits offered by this job

Medical, dental, and vision benefits

Employee discount

401k program

15 days vacation time off

Store closure on Christmas Day and New

Job summary

ON.com LLC in McLean, Virginia seeks a Store Advisor to deliver a premium, individualized fan experience using our Cloud CX model. You will master the 5 Steps of Service to ensure guests feel genuinely welcomed and valued.

You will educate customers with personalized product guidance, support nightly operations and visual standards, and help maintain accurate inventory reflecting ON's global positioning. The role emphasizes teamwork and community engagement across shifts.

Qualifications

1+ years of experience in retail, hospitality, or customer-facing environments.
Growth mindset and willingness to learn new products and processes.
Reliable and accountable with adherence to retail SOPs.
Strong communication and a team-first attitude.
Ability to work night shifts, weekends and some holidays.

Responsibilities

Deliver a premium, individualized fan experience by applying Cloud CX philosophy and the 5 Steps of Service.
Assist guests with elevated try-on rituals and product education to resolve hesitations.
Execute daily operations with meticulous attention to detail, preserving premium visuals and inventory accuracy.
Support community engagement and teamwork with clear shift communication.