Seasonal Store Advisor: Premium Guest Experience Lead

On; New York (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

On in New York seeks a Store Advisor to act as brand ambassador and lead our premium in-store fan experience. You will apply Cloud CX principles and the 5 Steps of Service to foster loyalty and a welcoming environment.

Reporting to the Store Leader, you will support operations with meticulous attention to visual standards, inventory accuracy, and guest education. Night shifts, weekends, and some holidays are required.

Qualifications

• 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority.
• Growth mindset and a passion for learning, with a proven ability to stay resilient when learning new products or processes.
• Highly reliable and accountable, with a track record of consistent performance and adherence to SOPs.
• Strong communication skills and a team-first spirit, ensuring goals are met through active engagement.

Responsibilities

• Deliver a premium, individualized fan experience by mastering the Cloud CX philosophy and executing the 5 Steps of Service to drive brand loyalty.
• Support guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journey.
• Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management.
• Support On’s market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together.

Skills

Retail experience

Communication

Team player

Attention to detail

Reliability

Growth mindset

Coachable

Job description

On in New York seeks a Store Advisor to act as brand ambassador and lead our premium in-store fan experience. You will apply Cloud CX principles and the 5 Steps of Service to foster loyalty and a welcoming environment.

Reporting to the Store Leader, you will support operations with meticulous attention to visual standards, inventory accuracy, and guest education. Night shifts, weekends, and some holidays are required.