Premium Store Advisor: Elevate Guest Experience & Loyalty

On; Southlake (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

On is seeking a Store Advisor to be the brand ambassador and primary creator of our premium, individualized in-store fan experience. You will master Cloud CX Premium service and guide guests through a welcoming, detailed shopping journey within the store.

Reporting to the Store Leader on the Retail team, you will balance service excellence with operational duties, keep premium visuals and inventory accuracy, and contribute to community engagement and teamwork to start and finish every shift

Qualifications

• 1+ years of experience in retail, hospitality, or customer-facing environments.
• Growth mindset with a passion for learning, with a proven ability to remain resilient and coachable when learning new products or processes.
• You are highly reliable and accountable, with a record of consistent performance and strict adherence to retail standard operating procedures.
• Strong communication skills and a team-first spirit, ensuring collective goals are met through active engagement and asking clarifying questions.
• Meticulous eye for detail, recognizing that premium retail success is found in the quality of execution and personal presentation.
• Ability to work night shifts, weekends and some holidays.

Responsibilities

• Deliver a premium, individualized fan experience by mastering our Cloud CX philosophy and executing the 5 Steps of Service to drive long‑term brand loyalty – Support guest interactions through elevated try‑on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journey.
• Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On’s global positioning.
• Support On’s unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together.

Skills

Retail experience

Growth mindset

Reliability & accountability

Strong communication

Attention to detail

Flexible hours

Job description

On is seeking a Store Advisor to be the brand ambassador and primary creator of our premium, individualized in-store fan experience. You will master Cloud CX Premium service and guide guests through a welcoming, detailed shopping journey within the store.

Reporting to the Store Leader on the Retail team, you will balance service excellence with operational duties, keep premium visuals and inventory accuracy, and contribute to community engagement and teamwork to start and finish every shift