Premium In-Store Advisor: Elevate Guest Experience

ON.com LLC; Washington, Northern (District of Columbia, KY); Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

Quarterly bonus

Job summary

ON.com LLC in Washington, DC seeks a Store Advisor to be the brand ambassador and primary creator of our premium, individualized fan experience in-store.

You will master the fundamentals of our Cloud CX Premium service model focused on a detail-oriented approach to make every guest feel genuinely welcomed.reporting to the Store Leader on the Retail team, you will support the retail function by demonstrating a high-level of excellence through service with authenticity.

Qualifications

• 1+ years of experience in retail, hospitality, or customer-facing environments.

Responsibilities

• Deliver a premium, individualized fan experience by mastering Cloud CX philosophy and executing the 5 Steps of Service.
• Support guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journey.
• Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management.
• Support On’s market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together.

Skills

Retail experience

Customer service

Communication skills

Team player

Detail oriented

Job description

ON.com LLC in Washington, DC seeks a Store Advisor to be the brand ambassador and primary creator of our premium, individualized fan experience in-store.

You will master the fundamentals of our Cloud CX Premium service model focused on a detail-oriented approach to make every guest feel genuinely welcomed.reporting to the Store Leader on the Retail team, you will support the retail function by demonstrating a high-level of excellence through service with authenticity.