Premium Store Advisor: Elevate Guest Experience

ON.com LLC

Austin, Northern (TX, KY)

Hybrid

USD 32,000 - 42,000

Full time

41 hours ago

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Job summary

On is seeking a Store Advisor to be the brand ambassador and creator of our premium in-store fan experience, mastering our Cloud CX philosophy and the 5 Steps of Service to drive long-term loyalty. Reporting to the Store Leader, you will enhance guest interactions with elevated education, ensure a seamless shopping journey, and maintain premium visuals and inventory accuracy.

We seek reliable, coachable team players with 1+ year in retail or customer-facing roles, strong communication, and

Qualifications

1+ years of experience in retail, hospitality, or customer-facing environments.
Growth mindset and coachability when learning new products or processes.
Strong communication and attention to detail.

Responsibilities

Deliver a premium, individualized fan experience by mastering the Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty.
Support guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journey.
Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On’s global positioning.
Support On’s market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together.