Premium In-Store Experience Specialist

ON.com LLC; Chicago, Northern (IL, KY); Hybrid; USD 39,000 - 44,000; Full time

Benefits offered by this job

Quarterly bonus

Job summary

On is seeking a Store Advisor to deliver premium, individualized guest experiences in-store and uphold our Cloud CX standards. Reporting to the Store Leader, you will support daily operations, merchandise flow, and maintenance of a safe, welcoming environment for fans.

You should have 1+ years in retail or customer service, strong communication skills, and a passion for service excellence. Weekend/evening availability is required to meet store demands.

Qualifications

• 1+ years of experience in retail or customer service fields.
• Strong service mindset with ability to engage fans and provide effective solutions.
• Excellent organizational and detail-oriented abilities.
• Clear communication and ability to give constructive feedback to improve store processes.

Responsibilities

• Deliver a premium, individualized customer experience rooted in our Cloud CX philosophy.
• Respond to fan inquiries and resolve issues to ensure a premium shopping experience.
• Assist with unpacking, back-stocking, and organizing deliveries for efficient inventory movement.
• Maintain a clean, organized, and safe store environment in line with Health & Safety standards.
• Support daily operational tasks such as restocking shelves and updating displays.
• Contribute ideas for in-store events and community engagement to boost fan interactions.
• Foster a collaborative team environment and demonstrate a spirit of excellence.
• Uphold high standards of integrity and professionalism in all actions.

Skills

Retail experience

Customer service

Organizational skills

Communication skills

Job description

On is seeking a Store Advisor to deliver premium, individualized guest experiences in-store and uphold our Cloud CX standards. Reporting to the Store Leader, you will support daily operations, merchandise flow, and maintenance of a safe, welcoming environment for fans.

You should have 1+ years in retail or customer service, strong communication skills, and a passion for service excellence. Weekend/evening availability is required to meet store demands.