Seasonal Store Advisor, SF Chestnut St.

On; San Francisco (CA); Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

On is seeking a Store Advisor in San Francisco to deliver a premium, individualized guest experience and embody our Cloud CX approach. You will guide guests through education moments, elevate try-on rituals, and maintain immaculate visual standards.

Reporting to the Store Leader, you will support daily operations, inventory accuracy, and a collaborative culture that values authenticity and excellence in movement-inspired products.

Formación

• 1+ years in retail, hospitality, or customer-facing roles.
• Growth mindset and willingness to learn new products or processes.
• Reliable with adherence to SOPs and standards.
• Strong communication and teamwork to hit shared goals.
• Meticulous eye for detail and presentation in premium retail environments.

Responsabilidades

• Deliver a premium, individualized fan experience by applying the Cloud CX philosophy and 5 Steps of Service.
• Assist guests with elevated try-on rituals and product education to ease hesitations.
• Execute daily store tasks with accuracy, maintain premium visuals, and manage inventory.
• Collaborate with the team and ensure clear shift communication to start and finish together.

Conocimientos

Retail experience

Customer service

Communication skills

Team player

Attention to detail

Herramientas

POS systems

Descripción del empleo

In short:

As the Store Advisor, you will be the brand ambassador and primary creator of our premium, individualized fan experience in-store. You will master the fundamentals of our Cloud CX Premium service model focused on a detail-oriented approach to make every guest feel genuinely welcomed.

Reporting to the Store Leader on the Retail team, you will support the retail function by demonstrating a high-level of excellence through service with authenticity. Your contribution ensures our premium service standards drive brand loyalty and honors our mission to ignite the human spirit through movement.

Your Mission:

• Deliver a premium, individualized fan experience by mastering our Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty


• Support guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journey


• Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On’s global positioning


• Support On’s unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together

Your Story:

• You bring 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority


• You possess a growth mindset and a passion for learning, with a proven ability to remain resilient and coachable when learning new products or processes


• You are highly reliable and accountable, with a record of consistent performance and strict adherence to retail standard operating procedures


• You demonstrate strong communication skills and a team-first spirit, ensuring collective goals are met through active engagement and asking clarifying questions


• You approach every task with a meticulous eye for detail, recognizing that premium retail success is found in the quality of execution and personal presentation


• Ability to work night shifts, weekends and some holidays

Your Team

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence.