Premium Retail Leader - Floor & Team Coach

ON.com LLC; Detroit (MI); Híbrido; USD 81.000 - 86.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental coverage

Vision coverage

Generous PTO

401(k) plan

11 US holidays

Product perks

Descripción de la vacante

ON.com LLC in Detroit, MI is seeking an Associate Store Leader to drive operational excellence and team engagement in our premium retail environment. You will own floor management, coach the team on customer-centric service, and ensure the store reflects On’s brand standards through proactive merchandising and workflow optimization.

Reporting to the Store Leader, you will analyze daily KPIs, identify gaps, lead training sessions, and foster a culture of trust and accountability.

Formación

• 5+ years of experience in retail leadership or premium/high-touch service environments.
• Expert facilitator with experience delivering operational training and coaching to diverse teams.
• Strong emotional intelligence, performance reflection, and willingness to learn.

Responsabilidades

• Own floor management and daily store operations with minimal guidance.
• Lead and coach the team on customer-centric service and premium standards.
• Manage stock levels according to forecasts and communicate merchandising topics cross-functionally.
• Analyze daily KPIs to identify root causes and drive corrective actions.
• Identify skill gaps and facilitate training sessions to develop the Lead Store Advisor team.
• Drive the store's vision with a culture of trust and accountability.

Conocimientos

Retail leadership

Customer-centric service

Problem-solving

Training and coaching

Emotional intelligence

Communication

Descripción del empleo

ON.com LLC in Detroit, MI is seeking an Associate Store Leader to drive operational excellence and team engagement in our premium retail environment. You will own floor management, coach the team on customer-centric service, and ensure the store reflects On’s brand standards through proactive merchandising and workflow optimization.

Reporting to the Store Leader, you will analyze daily KPIs, identify gaps, lead training sessions, and foster a culture of trust and accountability.