Store Leader: WOW Experience & Growth Architect

ON.com LLC; Detroit (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

ON.com LLC in Detroit seeks a Store Leader who acts as strategic visionary and business owner for the store, delivering WOW in every fan interaction. You will drive commercial results while blending a community-driven environment with an elevated, personalized customer experience.

Reporting to the Area Leader, you will ensure premium standards across store operations, lead hiring for culture and skills, coach leaders, oversee merchandising and product mix, and cultivate data-driven decisions to

Qualifications

• 6+ years of experience in retail leadership within a premium, community-focused or high-growth brand.
• Expertise in customer-centric operations and leveraging data for long-term brand loyalty.
• High emotional intelligence and calm leadership with empathetic management.
• Entrepreneurial mindset with ownership of business outcomes in dynamic environments.

Responsibilities

• Own the store's customer experience end-to-end, delivering WOW at every fan touchpoint.
• Drive operational excellence, profitability and team productivity across the store.
• Lead strategic hiring focused on culture and skill growth, coaching teams and delegating authority.
• Oversee in-store visual merchandising, product mix and premium operational execution.

Job description

ON.com LLC in Detroit seeks a Store Leader who acts as strategic visionary and business owner for the store, delivering WOW in every fan interaction. You will drive commercial results while blending a community-driven environment with an elevated, personalized customer experience.

Reporting to the Area Leader, you will ensure premium standards across store operations, lead hiring for culture and skills, coach leaders, oversee merchandising and product mix, and cultivate data-driven decisions to