Premium Store Leader – Elevate Service & Ops

On; Seattle (WA); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO (paid time off)

401k

Job summary

On in Seattle seeks an Associate Store Leader to drive operational excellence and deliver premium service experiences for fans. You will own floor operations, lead a high-performing team, manage stock, and coach colleagues to elevate the On brand.

Reporting to the Store Leader, you will analyze KPIs, mentor staff, and foster a culture of trust and accountability, delivering authentic, premium service every day.

Qualifications

• 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands.
• Advanced problem-solving skills with the ability to think systemically to solve operational hurdles.
• Experience delivering technical or operational training and coaching to diverse team members.
• High level of emotional intelligence, reflecting on performance and pursuing knowledge.
• Strong communication, authenticity, and cross-functional collaboration.

Responsibilities

• Own floor management and daily store operations with little to no guidance, ensuring a premium environment.
• Lead and coach the team on the Cloud CX philosophy, benchmarking customer-centric service in every interaction.
• Manage stock levels according to forecasts and communicate merchandising topics across teams.
• Analyze daily KPIs to identify root causes and implement actionable improvements in store performance.
• Identify skill gaps and facilitate training sessions for professional development.
• Drive the store’s vision by engaging the team and fostering trust and accountability.

Skills

Retail leadership

Customer-centric mindset

Problem-solving

Training & coaching

Emotional intelligence

Job description

On in Seattle seeks an Associate Store Leader to drive operational excellence and deliver premium service experiences for fans. You will own floor operations, lead a high-performing team, manage stock, and coach colleagues to elevate the On brand.

Reporting to the Store Leader, you will analyze KPIs, mentor staff, and foster a culture of trust and accountability, delivering authentic, premium service every day.