Premium Retail Leader – Elevate Customer Experience & Ops

ON

Nashville (TN)

Hybrid

USD 81,000 - 86,000

Full time

2 days ago

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Benefits offered by this job

11 paid US holidays

Store closure on Christmas Day and New

New Year

Product perks

Job summary

ON.com LLC is seeking an Associate Store Leader in Nashville to drive premium store experiences and operational excellence. You will own floor operations, coach the team on Cloud CX customer-centric service, manage stock levels, and communicate merchandising needs across teams.

The role emphasizes leadership, analytics, and a culture of high performance. Ideal candidates have 5+ years in premium retail or service roles, strong problem-solving, facilitation, and emotional intelligence.

Qualifications

5+ years of experience in retail leadership or high-touch service environments.
Advanced problem-solving skills with systemic thinking to solve operational hurdles.
Expert facilitator with experience delivering technical or operational training.
High level of emotional intelligence and reflective performance improvement.
Strong communication and ability to influence cross-functional stakeholders.

Responsibilities

Own floor management and daily store operations with minimal guidance to reflect premium brand standards.
Lead and coach the team on the Cloud CX philosophy and customer-centric service excellence.
Manage stock levels based on forecasts and coordinate merchandising topics with teams.
Analyze daily KPIs to identify root causes and drive actionable improvements.
Identify skill gaps and organize training sessions for team development.
Champion the store vision and foster trust and shared accountability.