Premium Store Leader: Elevate Service & Operations

On; Nashville (TN); On-site; USD 81,000 - 86,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off (PTO)

401k plan

11 US holidays

Product perks

Job summary

On is seeking an Associate Store Leader in Nashville to drive operational excellence and elevate the premium brand experience for fans. You will own floor management, coach the team, manage stock, and translate On's customer-centric approach into daily practice.

Reporting to the Store Leader, you will analyze daily KPIs, address performance gaps, and foster a culture of trust and accountability while delivering consistent service that reflects On's standards.

Qualifications

• 5+ years of experience in retail leadership or high-touch service environments.
• Strong problem-solving abilities with systemic thinking.
• Experience delivering technical or operational training to diverse teams.
• Excellent communication and relationship-building skills.

Responsibilities

• Own floor management and daily store operations with minimal guidance.
• Lead and coach the team on customer-centricity and service excellence.
• Manage stock levels and coordinate merchandising topics across teams.
• Analyze KPIs and implement actionable changes to improve performance.
• Identify skill gaps and facilitate team training for development.

Skills

Retail leadership

Customer service

Problem-solving

Training delivery

Emotional intelligence

Job description

On is seeking an Associate Store Leader in Nashville to drive operational excellence and elevate the premium brand experience for fans. You will own floor management, coach the team, manage stock, and translate On's customer-centric approach into daily practice.

Reporting to the Store Leader, you will analyze daily KPIs, address performance gaps, and foster a culture of trust and accountability while delivering consistent service that reflects On's standards.