Lead Store Advisor (Equity Options) — Premium Retail Coach

ON.com LLC; Seattle (WA); Hybrid; USD 41,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Employee discount

401k plan

Paid vacation 15 days

Holiday closures

Product perks

Job summary

ON.com LLC is seeking a Lead Store Advisor in Seattle to elevate floor performance and coach teammates. You will model premium service standards, drive the Cloud CX framework, and coach Advisors to deliver exceptional fan experiences.

You bring 3+ years in premium retail with a track record of leading projects and mentoring peers. A strong focus on service excellence and detail will shape daily store operations and guest interactions.

Qualifications

• 3+ years of experience in premium retail operations or high-volume customer-focused environments.
• Ability to lead projects, manage floor priorities, and mentor peers to reach performance goals.
• Strong understanding of service excellence and data-driven problem solving.

Responsibilities

• Elevate team performance and floor execution through coaching and exemplifying premium standards.
• Own a pillar of expertise (Customer, Experience, Store Operations, or People) to drive improvements.
• Resolve complex after-sales inquiries with empathetic, personalized solutions while maintaining brand standards.
• Guide and motivate the team with balanced feedback to foster accountability and consistent excellence.

Skills

Customer service

Team leadership

Store operations

Problem solving

Emotional intelligence

Job description

ON.com LLC is seeking a Lead Store Advisor in Seattle to elevate floor performance and coach teammates. You will model premium service standards, drive the Cloud CX framework, and coach Advisors to deliver exceptional fan experiences.

You bring 3+ years in premium retail with a track record of leading projects and mentoring peers. A strong focus on service excellence and detail will shape daily store operations and guest interactions.