Lead Store Advisor & Service Excellence Coach

On; Houston (TX); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

15 days of accrued Vacation Time Off

Store closure on Christmas Day and New

Product perks

Job summary

On is seeking a Lead Store Advisor to elevate team performance and floor execution through expert coaching and role-modeling premium standards. You will support the store by driving energy on the sales floor with a positive mindset and balanced feedback.

You will lead a pillar of expertise in Customer, Experience, Store Operations, or People, ensuring meticulous standards and a premium customer journey across the brand.

Qualifications

• 3+ years of premium retail operations experience.
• Ability to lead projects and mentor peers to achieve performance goals.
• Strong service-excellence mindset and problem-solving skills.

Responsibilities

• Elevate team performance and floor execution through coaching and modeling best practices.
• Own a pillar of expertise (Customer, Experience, Store Operations, or People) to drive functional excellence.
• Resolve complex after-sales inquiries with empathetic, personalized solutions.
• Foster culture of accountability and premium brand positioning through balanced feedback.

Skills

Retail operations

Customer focus

Mentoring peers

Coaching

Attention to detail

Job description

On is seeking a Lead Store Advisor to elevate team performance and floor execution through expert coaching and role-modeling premium standards. You will support the store by driving energy on the sales floor with a positive mindset and balanced feedback.

You will lead a pillar of expertise in Customer, Experience, Store Operations, or People, ensuring meticulous standards and a premium customer journey across the brand.