Retail Floor Leader & Service Excellence Coach

ON.com LLC; New York (NY); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Employee discount

401k program

Paid vacation time

Holiday store closures

Job summary

On seeks a Lead Store Advisor at Woodbury Commons, NY, to elevate team performance and floor execution through expert coaching and role-modeling our 5 Steps of Service. You will own a pillar of expertise—Customer, Experience, Store Operations, or People—driving improvements while maintaining premium standards and elevating fan interactions.

You will mentor Advisors, resolve complex inquiries, and foster a culture of accountability, detail orientation, and brand storytelling across the

Qualifications

• 3+ years of functional experience in premium retail operations or high-volume, customer-focused environments.
• Ability to lead projects, set floor priorities, and mentor peers.
• Strong service excellence understanding and problem-solving skills.
• Emotional intelligence with open, curious attitude and attention to detail.

Responsibilities

• Orchestrate floor flow and role-model the 5 Steps of Service to empower Advisors.
• Own a pillar of expertise (Customer, Experience, Store Operations, or People) to drive process improvements.
• Resolve complex after-sales inquiries with empathetic, personalized solutions while maintaining elevated service standards.
• Coach and motivate the team, ensuring alignment with premium global positioning.

Job description

On seeks a Lead Store Advisor at Woodbury Commons, NY, to elevate team performance and floor execution through expert coaching and role-modeling our 5 Steps of Service. You will own a pillar of expertise—Customer, Experience, Store Operations, or People—driving improvements while maintaining premium standards and elevating fan interactions.

You will mentor Advisors, resolve complex inquiries, and foster a culture of accountability, detail orientation, and brand storytelling across the