Premium Patient Services Front Office Specialist

Concentra, Inc; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer-M

Medical, Vision, Prescription, Telehel

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra, Inc. is seeking a Front Office Specialist in Cincinnati, OH to perform patient registration, scheduling, and front desk duties. You will greeting patients, manage phone calls, verify information, and coordinate with clinical staff to ensure smooth patient flow.

The role emphasizes high-quality customer service, confidentiality (HIPAA), and accurate data entry within our patient management systems. Training and daily operations support are included.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year of experience; state-specific occupational medicine knowledge preferred.
• Excellent customer service and ability to handle confidential information (HIPAA).

Responsibilities

• Greet patients and visitors.
• Communicate wait times to patients and direct them accordingly.
• Obtain authorization to process patients for services as needed.
• Check in patients using the patient management system.
• Explain forms and ensure proper completion of paperwork.
• Answer incoming calls and direct callers.
• Schedule and remind patients; manage rescheduling or cancellations.
• Check out patients and distribute records.
• Maintain inventory of office supplies and forms.
• Follow HIPAA guidelines and safety rules.
• Attend staff meetings and participate in training.
• Process patient referrals with appropriate documentation.

Skills

Service Mindset

Attention to Detail

Sense of Urgency

Initiative

Flexibility

Customer Service

HIPAA/PHI Handling

MS Office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Concentra, Inc. is seeking a Front Office Specialist in Cincinnati, OH to perform patient registration, scheduling, and front desk duties. You will greeting patients, manage phone calls, verify information, and coordinate with clinical staff to ensure smooth patient flow.

The role emphasizes high-quality customer service, confidentiality (HIPAA), and accurate data entry within our patient management systems. Training and daily operations support are included.