Patient Experience & Front Desk Specialist

Concentra, Inc; Saint Joseph (MO); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Tuition reimbursement

Commuter benefits

Dependent care account

Employee discounts

Job summary

Concentra in the United States is seeking a Patient Service Specialist to join our patient care team. You will perform complex administrative duties, greet patients, schedule visits, explain forms, and ensure a welcoming, respectful experience for every patient.

This role emphasizes HIPAA compliance, accurate data entry, and coordination with clinicians and support staff. The position requires high school diploma or GED and offers a comprehensive benefits package and opportunities for training

Qualifications

• High school diploma or GED required.
• 6 months to 1 year of job-related experience.
• Knowledge of state-specific occupational medicine requirements preferred.

Responsibilities

• Greet patients and visitors
• Check in patients using the patient management system
• Explain forms and ensure completion
• Answer main phone lines and direct callers
• Schedule and reschedule appointments
• Process referrals and patient education
• Maintain office supplies and organize records
• Follow HIPAA guidelines

Skills

Customer service

Front office operations

HIPAA compliance

Data entry

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Concentra in the United States is seeking a Patient Service Specialist to join our patient care team. You will perform complex administrative duties, greet patients, schedule visits, explain forms, and ensure a welcoming, respectful experience for every patient.

This role emphasizes HIPAA compliance, accurate data entry, and coordination with clinicians and support staff. The position requires high school diploma or GED and offers a comprehensive benefits package and opportunities for training