Care Access Specialist - Front Desk & Scheduling

Concentra, Inc; Erlanger (KY); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) Plan with Employer Match

Medical, Vision, Dental & Telehealth

Life & Disability Insurance

Paid Time Off & Illness Days

Referral Program

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra, Inc. in Erlanger, KY is seeking a Patient Service Specialist to be a vital member of the patient care team.

You will perform complex administrative duties including patient registration, scheduling, and multi-line phone management, ensuring a welcoming and respectful experience for every patient. The role emphasizes HIPAA compliance, effective communication with patients and employers, and coordination with clinical leadership.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year related experience preferred.
• Basic knowledge of state-specific occupational medicine requirements preferred.

Responsibilities

• Greet patients and visitors.
• Check in patients using the patient management system.
• Explain forms and ensure completion.
• Answer multi-line phone system and direct callers.
• Schedule and register patients; provide excellent customer service.
• Manage referrals, billing paperwork, and records.

Skills

Service mentality

Attention to detail

Sense of urgency

Initiative

Flexibility

Customer service

HIPAA compliance

Communication

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Data entry

Phone system

Job description

Concentra, Inc. in Erlanger, KY is seeking a Patient Service Specialist to be a vital member of the patient care team.

You will perform complex administrative duties including patient registration, scheduling, and multi-line phone management, ensuring a welcoming and respectful experience for every patient. The role emphasizes HIPAA compliance, effective communication with patients and employers, and coordination with clinical leadership.