Patient Services Specialist — Front Desk & Care Concierge

Concentra, Inc; Erie (Erie County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, Vision, Prescription, Telehea

Dental Plans

Paid Time Off

Job summary

Concentra, Inc is seeking a Patient Service Specialist to perform front-desk registration, scheduling, and patient communication in a patient-centric environment. You will greet patients, process check-ins/outs, and manage paperwork while maintaining compliance with HIPAA and privacy rules.

The role supports efficient clinic operations, includes multi-line phone handling, and requires professional customer service and basic Microsoft Office proficiency.

Qualifications

• High school diploma or GED required.
• 6 months to 1 year of relevant front-desk/administrative experience.
• Working knowledge of state-specific occupational medicine requirements preferred.

Responsibilities

• Greet patients and visitors.
• Check in/out patients in the management system.
• Schedule appointments and respond to inquiries.
• Obtain authorization as needed and communicate wait times.

Skills

Client service mindset

Communication skills

Attention to detail

HIPAA knowledge

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Concentra, Inc is seeking a Patient Service Specialist to perform front-desk registration, scheduling, and patient communication in a patient-centric environment. You will greet patients, process check-ins/outs, and manage paperwork while maintaining compliance with HIPAA and privacy rules.

The role supports efficient clinic operations, includes multi-line phone handling, and requires professional customer service and basic Microsoft Office proficiency.