Patient Services Front Desk Specialist

Concentra, Inc; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer 1

Medical, Vision, Prescription, Telehe​

Job summary

Concentra, Inc is seeking a Patient Service Specialist to join our Indianapolis facility. You will handle patient registration, scheduling, and front desk duties while delivering exceptional service to patients and clients.

The role requires strong organizational skills and a commitment to HIPAA compliance within a fast-paced environment. You will communicate with patients, manage multi-line calls, and support daily administrative functions.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year experience in a related role.
• Knowledge of state occupational medicine requirements preferred.
• Strong customer service and front office skills.

Responsibilities

• Greet patients and visitors.
• Communicate wait times to patients and direct them accordingly.
• Obtain authorization to process patients for services when needed.
• Check in patients using the patient management system.
• Explain forms and ensure proper completion of paperwork.
• Answer incoming calls and direct to appropriate staff.
• Schedule and remind patients of appointments; reschedule or cancel as needed.
• Check out patients and distribute records in the system.
• Maintain inventory of office supplies and forms.
• Follow HIPAA guidelines and safety rules.
• Participate in staff meetings and training.
• Assist in processing referrals and communicating with client support.
• Support center operations daily administrative tasks.

Skills

Customer service

HIPAA & PHI handling

Microsoft Office

Front office operations

Communication

Attention to detail

Problem solving

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Concentra, Inc is seeking a Patient Service Specialist to join our Indianapolis facility. You will handle patient registration, scheduling, and front desk duties while delivering exceptional service to patients and clients.

The role requires strong organizational skills and a commitment to HIPAA compliance within a fast-paced environment. You will communicate with patients, manage multi-line calls, and support daily administrative functions.