Front Office Patient Experience Specialist

Concentra, Inc; Waukesha (WI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) Matching

Medical, Vision, Prescription, Telehe​

Dental Plans

Paid Time Off

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra, Inc. seeks a Patient Service Specialist to support front desk operations in a medical center setting. You will greet patients, manage registrations and scheduling, process paperwork, and maintain patient records with strict HIPAA compliance and courtesy.

The role requires strong customer service and communication skills, familiarity with office software, and the ability to handle sensitive information in a fast-paced environment.

Qualifications

• Education: High School Diploma or GED.
• 6 months to 1 year of experience.
• Working knowledge of state occupational medicine requirements preferred.

Responsibilities

• Greet patients and visitors.
• Check in patients using the patient management system.
• Explain forms and ensure completion.
• Answer and route telephone calls.
• Schedule and reschedule appointments.
• Check out patients and distribute records.
• Maintain inventory of office supplies.
• Follow HIPAA guidelines and safety rules.
• Attend staff meetings and training.

Skills

Service mentality

Attention to detail

Sense of urgency

Initiative

Flexibility

Customer service

Communication skills

Microsoft Office

Education

High School Diploma or GED

Job description

Concentra, Inc. seeks a Patient Service Specialist to support front desk operations in a medical center setting. You will greet patients, manage registrations and scheduling, process paperwork, and maintain patient records with strict HIPAA compliance and courtesy.

The role requires strong customer service and communication skills, familiarity with office software, and the ability to handle sensitive information in a fast-paced environment.