Patient Experience Coordinator - Front Office

Concentra, Inc; Cincinnati (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) match

Health & dental plans

Life & disability insurance

Paid time off

Tuition reimbursement

Commuter benefits

Dependent care spending account

Employee discounts

Job summary

Concentra, Inc in Cincinnati is seeking a Patient Service Specialist to join our medical center front office. You will greet patients, schedule, register, check in/out, manage phone lines, and ensure a welcoming experience while following HIPAA.

The role requires High School Diploma or GED and 6 months to 1 year of front desk experience; familiarity with medical billing and patient management systems preferred. We offer comprehensive benefits and a team-focused environment.

Qualifications

• Front desk/service mindset and customer service focus

Responsibilities

• Greet patients and visitors with professionalism
• Schedule and register patients; check in/out in the system
• Answer and direct phone calls to appropriate parties
• Explain forms and ensure proper completion of paperwork
• Obtain necessary authorizations for services
• Maintain inventory of office supplies and forms
• Follow HIPAA guidelines and protect patient privacy

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Concentra, Inc in Cincinnati is seeking a Patient Service Specialist to join our medical center front office. You will greet patients, schedule, register, check in/out, manage phone lines, and ensure a welcoming experience while following HIPAA.

The role requires High School Diploma or GED and 6 months to 1 year of front desk experience; familiarity with medical billing and patient management systems preferred. We offer comprehensive benefits and a team-focused environment.