Patient Services Front Office Specialist

Concentra, Inc; Cleveland (OH); On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer –

Medical, Vision, Prescription, Telehe

Dental Plans

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra, Inc. is seeking a Medical Receptionist in Cleveland, OH to join the patient care team. The role focuses on welcoming patients, registering and scheduling, handling multi-line phone calls, and delivering outstanding customer service in a fast-paced medical center environment.

The position requires strong organizational skills, attention to detail, and the ability to maintain confidential information. Training will cover daily administrative tasks and patient flow.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year of experience preferred.
• Knowledge of HIPAA and patient confidentiality is essential.

Responsibilities

• Greet patients and visitors.
• Check in/out patients in the patient management system.
• Answer incoming telephone lines and direct calls.
• Explain forms to patients and ensure proper paperwork.
• Obtain authorizations as needed for services.
• Provide excellent customer service to clients.
• Maintain inventory of office supplies and forms.
• Follow HIPAA guidelines and safety rules.
• Assist in daily administrative functions and meetings.

Skills

Service Mindset

Attention to Detail

Sense of Urgency

Initiative

Flexibility

Communication Skills

Customer Focus

Discretion with PHI

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Concentra, Inc. is seeking a Medical Receptionist in Cleveland, OH to join the patient care team. The role focuses on welcoming patients, registering and scheduling, handling multi-line phone calls, and delivering outstanding customer service in a fast-paced medical center environment.

The position requires strong organizational skills, attention to detail, and the ability to maintain confidential information. Training will cover daily administrative tasks and patient flow.