Patient Services Front Office Specialist (401k, Benefits)

Socket.dev; Edison (NJ); On-site; USD 27,000 - 35,000; Full time

Benefits offered by this job

401(k) with match

Medical and vision plans

Life and disability insurance

Paid time off

Tuition reimbursement

Commuter benefits

Dependent care spending account

Employee discounts

Job summary

Concentra is seeking a Patient Service Specialist to perform complex administrative duties, including patient registration, scheduling, and customer service, in a clinic setting. You will handle multi-line phones, forms, referrals, and HIPAA-compliant data management while maintaining a courteous, efficient front desk presence.

The role requires at least a high school diploma and 6 months to 1 year of relevant experience, with strong MS Office skills and excellent communication.

Qualifications

• High School diploma or GED required.
• 6 months to 1 year of job-related experience.
• Knowledge of state-specific occupational medicine requirements preferred.

Responsibilities

• Greet patients and visitors.
• Communicate wait times to patients and direct them accordingly.
• Obtain authorization, as needed, to process patients for services.
• Check in patients using appropriate patient management system.
• Explain all required forms to patients and ensure proper completion of all paperwork.
• Answer incoming telephone lines and direct the caller accordingly.
• Contact patients regarding appointment reminders, rescheduling, or cancellations.
• Check out patients in appropriate patient management system and distribute records.
• File paperwork, medical records, and correspondence.
• Maintain inventory of office supplies and printed forms.
• Manage dissemination of all paperwork to outside parties including non‑injury, custody, and control forms.
• Follow HIPAA guidelines and safety rules.
• Attend center staff meetings.
• Participate in initial and ongoing training as required.
• Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
• Assist Center Operations Director or other leader in managing daily administrative functions
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Use employer reporting tool to scan and distribute employer results and paperwork
• Review clinician transcriptions and enter applicable charges via internal charge entry system.
• Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership

Skills

Service mentality

Attention to detail

Sense of urgency

Initiative

Flexibility

Decision making

Customer service

HIPAA compliance

Communication

Microsoft Office

Front office operations

Service standards

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Concentra is seeking a Patient Service Specialist to perform complex administrative duties, including patient registration, scheduling, and customer service, in a clinic setting. You will handle multi-line phones, forms, referrals, and HIPAA-compliant data management while maintaining a courteous, efficient front desk presence.

The role requires at least a high school diploma and 6 months to 1 year of relevant experience, with strong MS Office skills and excellent communication.