Merchant Growth & Onboarding Specialist (Hybrid)

DoorDash, Inc.; Fremont (CA); Híbrido; USD 39.000 - 58.000; Jornada completa

Descripción de la vacante

DoorDash seeks a results-driven role focused on merchant growth and success. You will onboard new autonomous delivery partners, train staff, and maintain data accuracy across internal systems.

You’ll work with account managers, merchants, and product teams to shape the merchant experience and drive adoption. The role involves regular on-site training, pilot launches with enterprise partners, and a fast-paced environment with execution at the core.

Formación

• 1-2+ years of function-specific experience in sales, account management, merchant success, or operations.
• Bachelor's degree or equivalent experience.
• Strong communication skills with experience managing relationships across multiple stakeholders.
• Ability to travel to merchants to train staff and perform on-site audits to assess product performance and gather feedback.
• Comfort working in a fast-paced, ambiguous environment with a bias toward execution.

Responsabilidades

• Pitch and onboard new merchants to drive autonomous delivery growth and adoption, through direct outreach and in coordination with account managers and sales teams.
• Own end-to-end merchant onboarding and training, ensuring a smooth launch experience.
• Conduct regular success check-ins and follow-ups with merchants to collect feedback and learnings that inform product development.
• Maintain and manage merchant enablement in internal databases, ensuring data accuracy and completeness.
• Support new pilot launches with enterprise partners, providing onsite assistance and closely tracking store performance to identify and resolve issues.

Conocimientos

Strong communication

Relationship management

Travel to merchants

Educación

Bachelor's degree

Descripción del empleo

DoorDash seeks a results-driven role focused on merchant growth and success. You will onboard new autonomous delivery partners, train staff, and maintain data accuracy across internal systems.

You’ll work with account managers, merchants, and product teams to shape the merchant experience and drive adoption. The role involves regular on-site training, pilot launches with enterprise partners, and a fast-paced environment with execution at the core.