Premium Luxury Travel Advisor for Cruises & Tours

JPMorgan Chase & Co.; Heathrow (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

Chase Travel within JPMorgan Chase & Co. seeks a Travel Advisor to design cruises, tours, travel packages, and customized itineraries for discerning clients. You will listen to preferences, research options, and coordinate bookings with attention to detail.

Responsibilities include managing bookings and post-booking activities, offering travel products, and maintaining accurate records while delivering exceptional, high-touch service.

Qualifications

• Minimum of 2 years of experience as a Travel Advisor, Travel Agent, Travel Consultant, or in a comparable travel/hospitality-industry role.
• Experience managing booking and post-booking processes with a strong focus on quality, accuracy, and compliance.
• Knowledge of hospitality industry and/or luxury travel, cruises, tours, destinations, travel products, and the expectations of discerning customers.
• Exceptional phone, written, consultative service, communication, and active listening skills, with a focus on white-glove service.
• Strong organizational and time-management skills, keen attention to detail, and the ability to prioritize and manage multiple complex customer needs.
• Demonstrated problem-solving ability, adaptability, curiosity, and a customer-first mindset.
• Ability to work independently and collaboratively, build effective relationships, and coordinate across teams and support groups.
• Commitment to continuous learning, including e-learning and instructor-led training, with a growth mindset and willingness to lead through change.
• Ability to demonstrate Chase Travel Servicing values: Confident, Observant, Responsible, and Exceptional.
• Receptive to feedback and committed to continuous professional development.

Responsibilities

• Research, design, and book cruises, tours, travel packages, and customized travel programs, creating seamless end-to-end itineraries.
• Consult with customers to understand their needs and preferences and advise on destinations, experiences, transportation, travel dates, accommodations, costs, benefits, and available travel products.
• Manage booking and post-booking activities, including product offers, pre-check requirements, travel add-ons, special accommodations, ground transportation, flights, reservations, and payment collection.
• Provide accurate and comprehensive information using the appropriate Chase Travel tools, platforms, and service methods.
• Build lasting customer relationships by delivering personalized, high-touch service, demonstrating empathy and active listening, and consistently following through on commitments.
• Coordinate with team members, colleagues, suppliers, and support groups to resolve customer needs and deliver an integrated travel experience.
• Stay current on travel trends, destinations, and products to strengthen recommendations and customer confidence.
• Maintain complete and accurate documentation of customer interactions and data in required systems and tools.
• Meet service-level agreements, deadlines, team metrics, and key performance indicators, including customer experience, booking conversion, service quality, and other applicable measures.
• Identify opportunities to maximize customer value and bookings through service while maintaining quality and compliance.
• Contribute to Chase Travel’s reputation as a leader in travel by delivering exceptional service and supporting a collaborative, growth-oriented team environment.

Skills

Communication

Active listening

Customer service

Organization

Time management

Problem-solving

Team collaboration

Growth mindset

Attention to detail

Adaptability

Tools

GDS

Job description

Chase Travel within JPMorgan Chase & Co. seeks a Travel Advisor to design cruises, tours, travel packages, and customized itineraries for discerning clients. You will listen to preferences, research options, and coordinate bookings with attention to detail.

Responsibilities include managing bookings and post-booking activities, offering travel products, and maintaining accurate records while delivering exceptional, high-touch service.