Remote Luxury Travel Advisor — Booking & Support

JPMorgan Chase & Co.; Tampa (FL); Hybrid; USD 36,000 - 48,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Travel Advisor to support internal and external customers with travel reservations and complex situations. You will diagnose and resolve issues, negotiate with external providers, and strive to minimize costs while ensuring a seamless customer experience.

The role requires 2+ years in travel, GDS knowledge, and strong communication skills. You will work with internal teams to provide timely resolutions and maintain knowledge of programs and tools.

Qualifications

• High school diploma or equivalent.
• 2+ years in travel industry with GDS or self-booking tools.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office and able to learn new tech.
• Capable of independent work and multitasking.

Responsibilities

• Respond to customer inquiries related to travel arrangements and resolve issues by focusing on short- and long-term fixes, serving as both a company and customer advocate, and applying root-cause resolution tactics.
• Collaborate with internal teams to troubleshoot, learn, and deliver timely resolutions, with a high regard for accuracy.
• Maintain knowledge of all client programs, products, and procedures, and support various online booking tools and multiple websites.
• Effectively negotiate with vendors and external customers to reach an acceptable resolution for all parties, including issues with loyalty points, redemptions, program exceptions, and fee waivers.
• Maintain high levels of call quality based on outlined criteria; maintain an appropriate level of confidentiality regarding information shared and observed.
• Assist other Travel Advisors in real time with questions related to traveler policies and different booking applications; coach Advisors on best practices for servicing all customers; monitor and manage agent errors, escalations, and customer exceptions; and update tracking information in a database.
• Provide a professional level of energy and enthusiasm, as well as strong working relationships, when partnering with internal and external customers and all departments to increase quality and customer service levels.

Skills

GDS knowledge

Customer service

MS Office

Time management

Independent worker

Multitasking

Education

High school diploma or equivalent

Tools

GDS / Booking tools

Job description

JPMorgan Chase & Co. is seeking a Travel Advisor to support internal and external customers with travel reservations and complex situations. You will diagnose and resolve issues, negotiate with external providers, and strive to minimize costs while ensuring a seamless customer experience.

The role requires 2+ years in travel, GDS knowledge, and strong communication skills. You will work with internal teams to provide timely resolutions and maintain knowledge of programs and tools.