Senior Luxury Travel Advisor & Problem-Solving Specialist

JPMorgan Chase & Co.; Heathrow (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

JPMorgan Chase & Co. in the United States seeks a Travel Advisor to assist internal and external customers with travel reservations and complex scenarios, delivering service excellence and proactive problem solving.

You will research issues, negotiate with providers, support booking tools, and ensure a seamless experience while protecting confidentiality and maintaining professional energy in every interaction.

Qualifications

• High school diploma or equivalent.
• Two or more years of experience in the travel industry, including intermediate to advanced knowledge/proficiency of the Global Distribution System (GDS) and/or other technology platforms, including self-booking tools.
• Demonstrated effective communication and interpersonal skills to manage internal and external customer issues.
• Working knowledge of Microsoft Office programs such as Excel, Word, and Outlook; ability to quickly learn technical concepts.
• Excellent time management and multitasking ability, including advanced knowledge/proficiency using multiple screens in an online environment.
• Ability to work independently, while also functioning as a team member.

Responsibilities

• Respond to customer inquiries related to travel arrangements and resolve issues by focusing on short- and long-term fixes, serving as both a company and customer advocate, and applying root-cause resolution tactics.
• Collaborate with internal teams to troubleshoot, learn, and deliver timely resolutions, with a high regard for accuracy.
• Maintain knowledge of all client programs, products, and procedures, and support various online booking tools and multiple websites.
• Effectively negotiate with vendors and external customers to reach an acceptable resolution for all parties, including issues with loyalty points, redemptions, program exceptions, and fee waivers.
• Maintain high levels of call quality based on outlined criteria; maintain confidentiality; inform supervisor of issues and take corrective action where necessary.
• Assist other Travel Advisors in real time with questions related to traveler policies and different booking applications; coach Advisors on best practices; monitor and manage errors and escalations; update tracking information in a database.
• Provide energy and enthusiasm, and build strong relationships with customers and departments to enhance service levels.

Skills

GDS knowledge

Travel industry experience

MS Office

Communication skills

Time management

Independence & teamwork

Education

High school diploma or equivalent

Tools

Global Distribution System (GDS)

Job description

JPMorgan Chase & Co. in the United States seeks a Travel Advisor to assist internal and external customers with travel reservations and complex scenarios, delivering service excellence and proactive problem solving.

You will research issues, negotiate with providers, support booking tools, and ensure a seamless experience while protecting confidentiality and maintaining professional energy in every interaction.