Luxury Travel Advisor – Expert Concierge & Solutions

JPMorgan Chase & Co.; Atlanta (GA); Remote; USD 42,000 - 60,000; Full time

Job summary

JPMorgan Chase & Co. in the United States, Georgia, Atlanta is seeking a Travel Advisor to assist customers in planning and booking luxury travel, handling complex situations with a focus on service excellence.

You will support internal and external customers with questions related to travel reservations and more complex situations. You will respond to inquiries, collaborate with internal teams, negotiate with vendors, and maintain knowledge of client programs and tools to ensure a seamless

Qualifications

• High school diploma or equivalent.
• 2+ years in travel industry with GDS or self-booking tools.
• Effective communication and interpersonal skills.
• Proficient in MS Excel, Word, and Outlook.
• Strong time management and multitasking across multiple screens.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries related to travel arrangements and resolve issues by focusing on short- and long-term fixes, serving as both a company and customer advocate, and applying root-cause resolution tactics.
• Collaborate with internal teams to troubleshoot, learn, and deliver timely resolutions, with a high regard for accuracy.
• Maintain knowledge of all client programs, products, and procedures, and support various online booking tools and multiple websites.
• Effectively negotiate with vendors and external customers to reach an acceptable resolution for all parties, including issues with loyalty points, redemptions, program exceptions, and fee waivers.
• Maintain high levels of call quality based on outlined criteria; maintain an appropriate level of confidentiality regarding information shared and observed. Keep your immediate supervisor fully informed of all issues or unusual matters of significance and take prompt corrective action where necessary, or provide suggestions for alternative courses of action.
• Assist other Travel Advisors in real time with questions related to traveler policies and different booking applications; coach Advisors on best practices for servicing all customers; monitor and manage agent errors, escalations, and customer exceptions; and update tracking information in a database.
• Provide a professional level of energy and enthusiasm, as well as strong working relationships, when partnering with internal and external customers and all departments to increase quality and customer service levels.

Skills

Communication skills

Travel industry experience

Time management

Multitasking

Independent & team work

Education

High school diploma

Tools

GDS / self-booking tools

MS Office

Job description

JPMorgan Chase & Co. in the United States, Georgia, Atlanta is seeking a Travel Advisor to assist customers in planning and booking luxury travel, handling complex situations with a focus on service excellence.

You will support internal and external customers with questions related to travel reservations and more complex situations. You will respond to inquiries, collaborate with internal teams, negotiate with vendors, and maintain knowledge of client programs and tools to ensure a seamless